Microsoft Clarity Features
Microsoft Clarity has all the core features you’d expect from a heatmap and session recording tool, including:
- Multi-device click and tap heatmaps
- Automatic session recording
- Scroll tracking
Why Use Microsoft Clarity?
- FREE – Everyone loves a freebie, even Microsoft.
- Unlimited – There are no site or traffic limits, meaning you can leave it running without worrying about sessions or heatmaps not being recorded.
- No data sampling – Microsoft Clarity doesn’t use data sampling. This means you get the big data you need to make big decisions for your website.
- Real time data processing – Data is processed in near real time, meaning you don’t have to wait for data.
Microsoft Clarity vs Google Analytics
Both tools analyse user behaviour, but it’s how they do it which sets them apart. Google Analytics provides user behaviour metrics, whereas Microsoft Clarity provides user behaviour visuals. By combining these two data sets, you can create a powerful website data analysis suite.
You can even connect your Microsoft Clarity projects to Google Analytics. Microsoft Clarity uses a custom dimension to pass session recording URLs into Google Analytics. This means you can attribute sessions with poor engagement to recordings in Clarity, which is great for understanding more about user behaviour.
Microsoft Clarity vs HotJar
If you’re in the market for a website heatmap and session recording tool, you’re likely to have come across HotJar. When comparing HotJar to Microsoft Clarity, there isn’t much in it. The closest plan in terms of feature set is HotJar Business. This plan offers the same unlimited, continuous heatmap and session recordings as Microsoft Clarity. The only added bonus is that the plan offers user surveys and feedback widgets. You have to pay for that privilege though as HotJar Business starts at a whopping $99 / €99 a month.
Microsoft states you’ll need to inform your users of these, but doesn’t actually tell you what they are. After emailing Microsoft support they informed me that Microsoft Clarity adds two cookies to your browser; _click and CLID.
– _click: Stored on the domain using Clarity and expires after 1 year
– CLID: Stored on Clarity domain and expires after 1 year
If you want more information about these cookies then go to the Microsoft Clarity GitHub page.
If you need assistance using Microsoft Clarity to help you get more conversions then take a look at my Conversion Rate Optimisation (CRO) Services. Happy heatmapping!